Returns & Refund Policy

Thank you for shopping at Mystic Threads. We want you to be completely satisfied with your purchase. Please read our policy carefully.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it, with all original tags attached.

Non-Returnable Items

The following items cannot be returned:

Custom or personalized print-on-demand items
Items marked as final sale
Gift cards

How to Initiate a Return

To start a return, please contact us at [your email address] with your order number and reason for return. We will provide you with return instructions.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [your email address].

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the issue and we will make it right.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged or wrong item). Original shipping charges are non-refundable.